WE OFFER FREE SHIPPING ANYWHERE IN INDIA for all pre-paid orders with value of Rs.1500/- or more. For orders below order value of Rs. 1500/-, a shipping charge of Rs. 80/- would be charged to the customer. ALL Cash on Delivery (COD) orders would be charged Rs. 100/- irrespective of the order value. These shipping charges would be irrespective of the number of items in an order.
For shipments delivered outside DELHI, the customer’s state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.
Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Shipping Duration
Please allow 2- 4 working days for your order to be dispatched. During busy times, such as holiday periods, there can be processing and shipping delays,
The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 5 – 7 working days.
Tracking
e-mail containing your package tracking information will be sent after shipment.
Please mail us at support@indeasia.com for any questions that you may have.
Cancellation of Order by User:
Cancellation of order within 24 hours without penalty
After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 24 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
General Scenario
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be canceled. Indeasia Srijan has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Indeasia Srijan and accept Indeasia Srijan decision regarding the cancellation.
In case of Gift Certificate
Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.
Cancellation of Order by Indeasia Srijan
Indeasia Srijan reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Indeasia Srijan for re-delivery shall be claimed from the User.